First Master`s Dissertation in Management about the Iftaa` Department
Any master`s student or researcher has the right to excel with regards to conducting research and scoring colorful marks. I have put careful thought when choosing a title for this dissertation and I was lucky to choose the General Iftaa` Department of Jordan, which was from a list of institutions, to conduct my study. I found that it represents a unique case since the management of this renowned religious institution accepts objective suggestions and strives to upgrade its performance on the individual and collective levels, in addition to working hard for developing its electronic systems to keep pace with the times. Those in charge of this institution are trustworthy and demonstrate the highest degrees of reliability, honesty, response, and secrecy-by virtue of their nature and heavy responsibility they shoulder-therefore, their electronic requirements will identify with their innate characteristics. This enables the researcher to look for weaknesses, if any, and develop suitable proposals to overcome them.
In compliance with this verse whereas Allah The Most Exalted, Said (What means): {Now hath come unto you a clear (Sign) from your Lord! Give just measure and weight, nor withhold from the people the things that are their due; and do no mischief on the earth after it has been set in order: that will be best for you, if ye have Faith.}[Al-A'raf/85]. As well as it is a confirmation of what Prophet (PBUH) in a sound narration that states: "He who does not thank people does not thank God.}, it is my duty to thank the General Iftaa` Department represented by the venerable Grand Mufti of Jordan Sheikh Abdulkareem Al-Khasawneh who has been very supportive of me and provided whatever I needed to complete the study in a manner that depicts reality without embellishing."
I also extend my thanks to the muftis and the members of the administrative staff for their kind treatment, intellectual and moral maturity, which made me happy for having chosen this Department for my studies in the first place. In fact, this study is entitled "The Effect of the Quality of the Electronic Services on Perceived Expectations in the General Iftaa` Department of Jordan."
The General Iftaa` Department, which is characterized by the quality of its electronic services and the ease of dealing with its electronic windows, has become the focus of attention for whoever seeks fatwa from within and outside the Hashemite Kingdom of Jordan.
Taking the browsing times into consideration, a great number of people have visited the Department`s website which also attracts researchers and seekers of realistic fatwas. In fact, it is one of the top websites at the level of the Muslim states.
Most of the Department`s members are satisfied with the electronic applications they deal with; whether about management of finances or following up fatwa requests.
On the personal level, I was overwhelmed with joy while conducting the study and extracting the findings. This study is dissimilar to many former studies in the sense that it highlights the positive side of the services provided by the Department and making it a standard case to be taken as a model.
Another aspect that increased my sense of happiness and confidence is that this study is the first of its kind to address a topic in the field of "Business Management" in the General Iftaa` Department of Jordan and haven`t explored the core of the Department`s function.
I`m confident that the Department will adopt my study`s recommendations following the words of Umar ibn Al-Khattab (May Allah be pleased with him) who said: "May Allah have mercy on the one who shows me my faults."
Again, I extend my deepest thanks to the Grand Mufti and the staff members of the Iftaa` Department.
